General Returns Policy
You may return most new, unopened items sold and fulfilled by Medikidz.com within 7 days of delivery for a full refund. For printed products, we'll pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging.
Receiving a Refund
We will confirm a replacement after we receive and process your return. If your return is considered eligible for a replacement, we shall inform you and process the new transaction. In this instance, you can expect your refund within 4 weeks of giving your package to the return shipper.
If you received a faulty item and need to exchange it for the same item, please e-mail us at email@example.com to request a replacement. To exchange an item for a different one, please confirm with our returns team at firstname.lastname@example.org and only ship the original item back to our Returns Centre once you have received written consent from us. You will be refunded your original Bupa credit once we receive the item. You then need to place another order for the new item you wish to order. You should wait for us to receive the original item before placing the new order.
Address for the Medikidz Returns Centre:
6 Burnsall Street